Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Maple Leaf English Academy ("Company," "we," "our," or "us") regarding your use of our website located at shelkovistaya-prostokvasha.com and our educational services.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our services.

2. Description of Services

Maple Leaf English Academy provides online English language education services, including:

• Online English courses and classes
• Private tutoring sessions
• Group conversation classes
• Exam preparation courses
• Business English training
• Educational resources and materials
• Progress tracking and assessment tools

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibilities

• You must be at least 13 years old to create an account
• Users under 18 require parental consent
• You must provide accurate and truthful information
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in inappropriate behavior.

4. Course Enrollment and Payment Terms

4.1 Course Registration

• Course enrollment is subject to availability
• We reserve the right to cancel or reschedule courses
• Minimum enrollment numbers may be required for group classes
• Course schedules may be adjusted with reasonable notice

4.2 Payment Terms

• Payment is due in full before course commencement unless otherwise agreed
• All prices are in Canadian Dollars (CAD) unless specified otherwise
• Prices are subject to change with 30 days' notice
• Payment processing is handled by secure third-party providers
• We do not store credit card information on our servers

4.3 Refund Policy

Full Refund: Available within 48 hours of enrollment for any reason

Partial Refund: Available within the first week of course start:

• 80% refund if withdrawn within 3 days of course start
• 60% refund if withdrawn within 7 days of course start
• No refund after 7 days from course commencement

Medical/Emergency Exceptions: Special considerations for documented medical emergencies or exceptional circumstances

5. User Conduct and Responsibilities

5.1 Acceptable Use

Users agree to:

• Attend scheduled classes punctually
• Participate respectfully in class discussions
• Complete assignments and homework as required
• Respect other students and instructors
• Use appropriate language and behavior
• Follow technical requirements and guidelines

5.2 Prohibited Activities

Users may not:

• Record, screenshot, or share class content without permission
• Disrupt classes or interfere with other students' learning
• Share account credentials with others
• Use our services for commercial purposes without authorization
• Attempt to hack, compromise, or gain unauthorized access to our systems
• Post or share inappropriate, offensive, or illegal content
• Violate any applicable laws or regulations

6. Intellectual Property Rights

6.1 Our Content

All content provided through our services, including course materials, videos, audio recordings, worksheets, and assessments, is owned by Maple Leaf English Academy or our licensors and is protected by copyright and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our educational content solely for your personal learning purposes during your enrollment period.

6.3 User-Generated Content

By submitting assignments, participating in discussions, or providing feedback, you grant us a non-exclusive license to use your content for educational and improvement purposes.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Technology Requirements and Support

8.1 Technical Requirements

To participate in our online classes, you need:

• Stable internet connection (minimum 5 Mbps recommended)
• Computer, tablet, or smartphone with camera and microphone
• Updated web browser or required software
• Quiet environment suitable for learning

8.2 Technical Support

• We provide basic technical support for our platform
• Students are responsible for their own internet connectivity and devices
• We recommend testing your setup before first class
• Alternative access methods may be provided for technical difficulties

9. Course Completion and Certificates

9.1 Completion Requirements

• Attend at least 80% of scheduled classes
• Complete all required assignments and assessments
• Participate actively in class activities
• Meet the minimum performance standards for your course level

9.2 Certificates

• Certificates of completion are awarded to students who meet all requirements
• Certificates are digital and may be downloaded from your student portal
• We do not guarantee acceptance of our certificates by third parties
• Certificate replacement fees may apply for additional copies

10. Instructor Policies

10.1 Instructor Qualifications

All our instructors are certified English language teachers with relevant qualifications and experience in online education.

10.2 Instructor Changes

We reserve the right to change instructors due to availability, scheduling conflicts, or other operational requirements. We will provide reasonable notice when possible.

10.3 Student-Instructor Interaction

• All communications should remain professional
• Personal contact information should not be exchanged
• Any concerns about instructors should be reported to our administration

11. Disclaimers and Limitations

11.1 Educational Results

While we strive to provide high-quality education, we cannot guarantee specific learning outcomes or proficiency improvements. Success depends on various factors including student effort, participation, and individual learning capabilities.

11.2 Service Availability

We aim to provide uninterrupted service but cannot guarantee 100% uptime. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

11.3 Third-Party Services

We may use third-party platforms or services to deliver our courses. We are not responsible for the performance or policies of these third-party services.

12. Limitation of Liability

To the maximum extent permitted by law, Maple Leaf English Academy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid for the specific course or service giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Maple Leaf English Academy, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any rights of another person or entity
• Any content you submit or share through our services

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Providing notice during your next login

Continued use of our services after such modifications constitutes acceptance of the updated Terms.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not automatically entitle you to a refund.

15.2 Termination by Us

We may terminate your access to our services immediately if you:

• Violate these Terms
• Engage in disruptive or inappropriate behavior
• Fail to pay required fees
• Provide false or misleading information

15.3 Effect of Termination

Upon termination, your right to access our services ceases immediately. We may retain certain information as required by law or for legitimate business purposes.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of Ontario, Canada, and the federal laws of Canada applicable therein.

16.2 Dispute Resolution

We encourage resolving disputes through direct communication. For formal disputes:

• Mediation through a recognized Canadian mediation service may be required
• If mediation fails, disputes will be resolved in the courts of Ontario, Canada
• You waive any right to participate in class action lawsuits

17. Accessibility

We are committed to making our services accessible to users with disabilities. If you encounter accessibility barriers, please contact us for assistance.

18. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or technical failures.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

20. Contact Information

For questions about these Terms of Service, please contact us: