Privacy Policy

1. Introduction

Maple Leaf English Academy ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shelkovistaya-prostokvasha.com or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Demographic information (age, gender, country of residence)
• Educational background and English proficiency level
• Payment information (processed securely through third-party payment processors)
• Course preferences and learning goals
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Date and time of access
• Device information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We use the collected information for various purposes, including:

3.1 Service Provision

• Providing and maintaining our educational services
• Processing course enrollments and payments
• Delivering online classes and educational content
• Tracking academic progress and performance
• Providing customer support and responding to inquiries

3.2 Communication

• Sending course updates, schedules, and important announcements
• Delivering newsletters and educational content
• Responding to your questions and requests
• Sending promotional materials (with your consent)

3.3 Improvement and Analytics

• Analyzing website usage and user behavior
• Improving our website functionality and user experience
• Developing new courses and services
• Conducting research and analytics

3.4 Legal and Security

• Protecting against fraud and unauthorized access
• Enforcing our terms of service
• Complying with legal obligations
• Protecting our rights and interests

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and providing our services, including:

• Payment processors
• Email service providers
• Video conferencing platforms
• Learning management systems
• Analytics providers
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes, such as court orders or subpoenas
• Government investigations
• Protection of our rights, property, or safety
• Protection of the rights, property, or safety of others

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and data centers
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Student records are retained for 7 years after course completion
• Financial records are retained as required by Canadian law
• Marketing preferences are retained until you opt out
• Website analytics data is retained for 2 years
• Support communications are retained for 3 years

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Update your account information and preferences

7.2 Deletion and Portability

• Request deletion of your personal information
• Request a copy of your data in a portable format
• Request transfer of your data to another service

7.3 Marketing Communications

• Opt out of promotional emails by clicking the unsubscribe link
• Update your communication preferences in your account settings
• Contact us directly to modify your preferences

7.4 Cookie Management

You can manage your cookie preferences through our cookie banner or your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For students between 13 and 18 years of age, we require parental consent before collecting personal information. Parents and guardians have the right to review, modify, or delete their child's information.

9. International Data Transfers

As a Canadian company, your information is primarily processed and stored in Canada. If we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, and the federal laws of Canada applicable therein. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Specific Rights for Quebec Residents

If you are a resident of Quebec, you have additional rights under Quebec's privacy laws, including the right to file a complaint with the Commission d'accès à l'information du Québec (CAI).

15. Specific Rights for European Union Residents

If you are a resident of the European Union, you have rights under the General Data Protection Regulation (GDPR), including:

• The right to be informed about data processing
• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making